Return & Refund Policy

 Elite Performance Protocol LLC
Mastering Human Performance

Effective Date: October 29, 2026

Elite Performance Protocol LLC ("EPP," "we," "us," or "our") is committed to delivering high-quality fitness training programs, personalized coaching, nutrition resources, and performance products.

To maintain the integrity of our services, protect our customers, and prevent fraudulent transactions, all purchases, returns, cancellations, and refund requests are subject to the following terms.

By purchasing products or services through Elite Performance Protocol, you acknowledge and agree to this policy, subject to applicable consumer protection laws.

1. Digital Products & Training Programs

All purchases of digital training programs, workout plans, nutrition protocols, downloadable resources, and other electronically delivered products are generally final once access has been granted.

Refunds will not ordinarily be issued for:

• Changes of mind following purchase.
• Failure to participate in or complete a training program.
• Failure to follow program instructions.
• Dissatisfaction based solely on individual performance expectations.
• Digital content that has already been accessed, downloaded, or substantially used.

Exceptions may be considered for verified duplicate purchases, billing errors, or technical failures that EPP cannot reasonably resolve.

All exceptions remain subject to applicable law.

2. Memberships, Subscriptions & Coaching Services

Elite Performance Protocol offers recurring memberships, digital training subscriptions, and premium coaching services.

Customers are responsible for reviewing subscription terms, billing frequency, and renewal conditions before purchasing.

• Subscriptions may be canceled at any time through the applicable account or billing platform.
• Cancellation prevents future recurring charges once effective.
• Previously processed subscription charges are generally nonrefundable.
• Partial billing periods are not ordinarily eligible for prorated refunds.
• Coaching sessions or services already delivered are nonrefundable except where required by law.

Customers participating in promotional trials, including 14-day free trials, must cancel before the disclosed trial expiration to avoid subsequent subscription charges where automatic renewal applies.

Subscription purchases processed through Apple, Google, or other third-party platforms may be subject to those providers' cancellation and refund procedures.

3. Physical Products & Merchandise

Eligible physical merchandise purchased directly from EPP may be returned within 30 days of delivery.

To qualify for a return:

• Merchandise must be unused, unworn, and in its original condition.
• Original tags and packaging must be included when applicable.
• Proof of purchase must be provided.
• Prior return authorization is required.
• Returned items must match the original purchase records.

EPP reserves the right to inspect all returned merchandise before approving a refund.

Opened supplements, consumable products, and used health-testing kits are generally not returnable for hygiene and product safety reasons, except as required by law.

Products purchased through independent third-party merchants, including Zinzino, are subject to the policies of the actual seller.

4. Fraud Prevention & Transaction Verification

Elite Performance Protocol maintains transaction verification and fraud prevention procedures designed to protect our business, customers, and payment systems.

EPP reserves the right to investigate, delay, decline, or suspend refund requests where there is a reasonable basis to suspect fraudulent activity, misuse, or violations of this policy, subject to applicable law.

Circumstances requiring additional review may include:

• Suspected unauthorized or fraudulent transactions.
• Altered, falsified, or misleading purchase documentation.
• Repeated refund requests indicating potential abuse.
• Attempts to obtain refunds for products or services not purchased.
• False claims concerning product delivery or digital access.
• Returns containing substituted, damaged, or unrelated merchandise.
• Multiple accounts or transactions associated with suspected promotional abuse.
• Duplicate refund requests submitted through EPP and a financial institution.

EPP may request reasonable additional information to verify purchase ownership, transaction legitimacy, and refund eligibility.

For customer security, EPP will not request account passwords or complete payment card numbers as part of routine refund verification.

Where warranted, suspicious activity may be referred to payment processors, financial institutions, or appropriate authorities.

EPP will not deny refunds or other consumer remedies solely because a customer exercises a lawful billing dispute or consumer protection right.

5. Return & Refund Processing Times

Please allow up to 14 business days or longer for eligible returns and refunds to be fully processed and fulfilled.

Processing begins after EPP has received all required information and, where applicable, returned merchandise.

The refund process may involve:

1. Verification of the original purchase and payment.
2. Review of return eligibility and supporting documentation.
3. Inspection of returned merchandise, when applicable.
4. Fraud prevention and transaction security screening.
5. Approval and submission of the refund to the payment processor.
6. Final processing by the customer's bank, card issuer, or payment provider.

Important: The 14-business-day timeframe is an estimate, not a guarantee of completion.

Additional time may be required due to:

• Incomplete or inaccurate customer information.
• Delayed merchandise returns.
• Payment verification or fraud investigations.
• Banking and payment processor delays.
• Holidays, weekends, or other operational interruptions.
• Third-party fulfillment or payment provider procedures.

Approved refunds are generally issued to the original payment method.

Once a refund has been submitted, the time required for funds to appear in the customer's account is determined by the applicable financial institution or payment provider.

EPP will provide status information upon reasonable request and will comply with any shorter refund deadlines required by applicable law.

6. Chargebacks & Payment Disputes

Customers are encouraged to contact Elite Performance Protocol directly regarding billing concerns so that we may investigate and attempt to resolve the matter promptly.

If a customer initiates a chargeback or payment dispute, EPP reserves the right to provide relevant transaction records to the payment processor or financial institution.

These records may include:

• Purchase confirmations and transaction receipts.
• Applicable terms accepted at checkout.
• Subscription and cancellation records.
• Digital product delivery and access records.
• Coaching session attendance or service delivery documentation.
• Relevant customer service communications.

EPP may temporarily suspend disputed transactions from its internal refund process to prevent duplicate reimbursement while the payment provider reviews the dispute.

Any account restrictions or further action will be based on documented circumstances and applicable law.

Nothing in this policy limits a customer's lawful right to dispute unauthorized or incorrect charges.

7. Misuse of Products, Services & Refund Procedures

Elite Performance Protocol reserves the right to restrict future purchases, promotional eligibility, or access to services when documented fraudulent activity, intentional misuse, or material violations of purchase agreements occur.

Such decisions will be made in accordance with applicable law and existing contractual obligations.

EPP may pursue available legal remedies in cases involving substantiated fraud, deliberate misrepresentation, or financial misconduct.

8. Damaged, Defective or Incorrect Orders

Customers receiving damaged, defective, or incorrect merchandise should contact EPP within seven days of delivery whenever reasonably possible.

Please provide the order number, a description of the issue, and supporting photographs if available.

EPP will investigate the issue and determine the appropriate remedy, including replacement, exchange, or refund.

The suggested reporting period does not eliminate statutory rights concerning defective or incorrectly supplied products.

9. How to Request a Return or Refund

To submit a return, refund, or billing inquiry, contact Elite Performance Protocol through our official website.

Website: https://www.eliteperformanceprotocol.com

Requests should include:

• Full name associated with the purchase.
• Email address associated with the account.
• Order number or transaction reference.
• Product or service purchased.
• Reason for requesting a return or refund.

Additional verification may be required when necessary to protect against unauthorized or fraudulent transactions.

Submitting a request does not guarantee approval.

Do not return physical merchandise without first receiving return authorization.

10. Third-Party Purchases

Elite Performance Protocol may feature products or services supplied, billed, or fulfilled by independent third-party providers.

Purchases completed directly through these providers are subject to their respective return, refund, and fulfillment policies.

EPP is not responsible for independently issuing refunds on transactions for which it is not the merchant of record, except where otherwise required by law or contract.

 11. Policy Modifications

Elite Performance Protocol LLC reserves the right to modify this policy to reflect operational changes, security requirements, or applicable laws.

Updated terms will be published on our official website.

Changes will not retroactively eliminate rights established under existing purchases or applicable law.

 12. Contact Information

Elite Performance Protocol LLC

Website: https://www.eliteperformanceprotocol.com

Training Platform: https://train.eliteperformanceprotocol.com

For questions regarding this policy, subscriptions, returns, or refunds, please contact our customer support team through the official website.

Our commitment is to fair transactions, responsible business practices, and the protection of every legitimate customer.